- Course Introduction & Voxy Orientation
- This week, you will learn about this course and understand how to use Voxy’s innovative platform.
- Going Shopping
- This week, you will describe where, when, why, and how you shop the way you do.
- Reviews
- This week, you will share your opinions on what to buy and where to buy it in the form of business and product reviews.
- Contacting Customer Service
- This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.
- Helping Customers in Person
- This week, you will look again at how to provide customers with information and resolve their problems, but this time in person.
- Course Project: Independent Study
- This week, you will have the chance to choose the topic you study for your End of Course project.
