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Customer Journey Maps with IoT Touchpoints in Miro

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  • Customer Journey Maps with IoT Touchpoints in Miro
    • By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience.