The Art of Conflict Management

Equip yourself with the skills to handle conflict in a constructive manner with this course that teaches practical tips, tools, and techniques anyone can learn.

Topics Covered:

• 1: Why Conflict Management Matters
• 2: The Adversary System
• 3: Morton Deutsch and the Concept of Win-Win
• 4: Perception, Perspective, and Punctuation
• 5: Managing Multiple and Conflicting Emotions
• 6: Multiple, Complex, and Changing Goals
• 7: Power-How Much We Need and How to Use It
• 8: Conflict Styles
• 9: Dysfunctional Conflict Strategies
• 10: Principled Negotiation
• 11: Preparing and Arranging to Negotiate
• 12: Negotiating Conflict Resolutions
• 13: Listening in Conflict
• 14: Dynamic Patterns in Close Relationships
• 15: Disruptions in Close Relationships
• 16: How Management Theories Affect Conflict
• 17: The Manager's Role in Dealing with Conflict
• 18: Getting Professional Help with Conflict
• 19: Helping Others Manage Conflict
• 20: Moral and Cultural Conflicts
• 21: Managing Moral Conflicts-Success Stories
• 22: Managing Conflict's Aftermath
• 23: Teaching Our Children about Conflict
• 24: Conflict Management-A Success in Progress