Management Skills for International Business

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  • How to Measure a Manager's Level of Effectiveness
    • This week we will be looking to explore the following key areas;
      * the key aspects of management, both in theory and reality
      * the similarities and differences between leadership and management
      * how the stakeholder added value of a manager’s contribution can be measured
      * the essential requirement for a manager to embrace and successfully manage change

      At the end of this week, learners will be;
      (1) able to understand and apply the key attributes of a manager
      (2) aware of the possible differences between a leader and a manager
      (3) able to measure levels of a manager’s performance and organisational added value
      (4) familiar with the key stages of effective change management
  • How to Achieve Optimum Team Delivery
    • By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery. At the end of the week, learners will be given a peer review assessment, where they will be asked to reflect on a scenario and share their answers to the set questions.
  • How a Manager Can Motivate Their Team
    • Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.
  • Managing Change
    • This week we will be looking to explore the following key area:

      *a range of techniques when communicating in the workplace

      *selecting the most appropriate delivery channel

      *the differences and similarities between verbal/non-verbal communication

      *the need to understand and manage the grapevine

      At the end of this week the key learning objectives will be:

      (1)to have an awareness of several approaches to effective communication in the workplace

      (2)to understand and apply the key criteria when selecting the best available delivery channel

      (3)to have have an understanding of the importance and key aspects of verbal and non-verbal communication

      (4)to have an awareness of the inevitable existence of the grapevine and how it’s impact can be managed