Part 1: Introduction
Introduction to Six Sigma as a company-wide improvement program, based on a structured approach to linking reality, methods and statistics.
Part 2: DEFINE
Identification and definition of a suitable Six Sigma project, structuring the project field in its core process steps (SIPOC), translating Voice of Customer (VoC) and Voice of Business (VoB) to CtQ’s as most important problems (Y), summarized in a Project-Charter for all stakeholders and supplemented by a stakeholder communication plan.
Part 3: MEASURE
Input-Analysis and Process-Mapping and -Analysis for identifying the triggering influences (x) of the problems (Y). Determination of the relationships between influences (x) and problems (Y) (C&E-Matrix), as the basis for deriving hypotheses. Operationalization of measurands for influences (x) and problems (Y) in a data collection plan, as the basis to collect a sample of corresponding data.
Part 4: ANALYZE
Data evaluation and graphical display of data, representation of the process performance, in control charts and indices of the process capability, test of hypotheses on the differences between problems (Y1 – Yn) and relationships between influences (x) and problems (Y) up to the analysis of root causes (fault tree).
Part 5: IMPROVE
Development and selection of solutions to eliminate, adjust or circumvent the root causes (x´), specification of solutions as measures, detection of their risks (FMEA) and development of countermeasures, hints for implementation.
Part 6: CONTROL
Data evaluation and graphical display of data, representation of the process performance, in control charts and indices of the process capability, test of hypotheses on the differences (before vs. after), derivation of financial and non-financial benefits of the improvements, development of a Process-Management-Plan to control the improved process.
Part 7: Project Conclusion
Preparation of the lessons learned, completion of the Project-Story-Book and review of this project documentation by our Master Black Belt for certification.
Learning is supported by:
* Videos: Animated application of all DMAIC tools in a sample project (43 lessons, 5:15h)
* sigmaGuide: Software for the implementation of Six Sigma projects (32 tools and charts)
* Methods and tools for process improvement (86 slides with the figures of this book)
* Statistics with Minitab (136 slides)
* Project-Story-Book: PowerPoint template for project documentation (60 slides)
* Project Guideline: Overview poster of all DMAIC phases and tools
* Weekly live online sessions for your questions and exchange with other learners.
* eBook: Hutwelker, R. (2019). Six Sigma Green Belt Certification Project – Identification, Implementation, Evaluation. Springer International Publishing