Introduction to Professional Communication

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  • Introduction
  • Module 1. Introduction/Modes of communication
    • You will watch 3 lectures about different modes of communication such as communication in person, communication by phone or email. The module also contains 1 introductory lecture. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
  • Module 2: Understanding the other person
    • You will watch 3 lectures about understanding the other person through exploring communication principles, communication styles, active listening and reading between the lines. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
  • Module 3: Influencing and being influenced
    • You will watch 5 lectures about influencing and being influenced: influencing strategies, strategies for presentations, making requests, declining requests, and mistakes in communication.
      You will complete 7 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
  • Final Test

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