- Introduction
- Module 1. Introduction/Modes of communication
- You will watch 3 lectures about different modes of communication such as communication in person, communication by phone or email. The module also contains 1 introductory lecture. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
- Module 2: Understanding the other person
- You will watch 3 lectures about understanding the other person through exploring communication principles, communication styles, active listening and reading between the lines. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
- Module 3: Influencing and being influenced
- You will watch 5 lectures about influencing and being influenced: influencing strategies, strategies for presentations, making requests, declining requests, and mistakes in communication.
You will complete 7 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.
- Final Test