Effective Communication for Program and Project Stakeholders and Teams

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Week One - Defining Communication

Module One - The Transmission Model of Communication

Module Two - The Emergence Model of Communication

Module Three - Program and Project Management Communication - Tasks, Resources, and Schedules

Module Four - Program and Project Management Communication - Visioning and Building a Team

Week Two - Creating Messages to be Understood

Module One - The Building Blocks of a Message

Module Two - What is Understanding - Know-What

Module Three - What is Understanding - Know-How

Module Four - What is Understanding - Know-Why

Module Five - Putting It All Together With Building Blocks

Week Three - Feedback and Understanding

Module One - What is Good Feedback?

Module Two - How to Give Good Feedback

Module Three - How to Use Feedback for Testing Understanding

Module Four - Incorporating Continuous Feedback into Your Project

Module Five - Putting It All Together and Preview of the Next Module

Week Four - Audience Analysis

Module One - The Different Audiences in a Program or Project

Module Two - What Information Does Each Audience Need

Module Three - Balancing the Understanding Triad in Your Message

Module Four - Troubleshooting Understanding