E-commerce logistics and Last Mile

MODULE 1: What is E-commerce logistics?

What is E-commerce logistics?

---

The E-commerce value network

Impact of E-commerce logistics on customers

MODULE 2: E-commerce logistical process

Operations design

---

Order supply

Last Mile logistics

MODULE 3: Challenges of E-commerce logistics

Logistical costs

---

Payment and billing

Omnichannel

Storage nodes

Handling goods

Sustainability

Returns

Customer experience

Transportation

Traceability

Technology

MODULE 4: Success cases

Colombia Case

---

Latam Case

Global Case

Final recommendations