- Course Overview
- Overview of Contact Center AI
- In this module, you will be introduced to Contact Center AI and its three pillars, Dialogflow, Agent Assist, and Insights.
- Conversational Experiences
- In this module, you'll be introduced to the concept of conversational experiences and how the study of them influences the design of your virtual agent.
- Fundamentals of Designing Conversations
- In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.
- Dialogflow Product Options
- This module will help learners discover the Dialogflow product options that can be used to develop virtual agents.
- Course Review
