Contact Center AI: Conversational Design Fundamentals

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  • Course Overview
    • Introduction to course
  • Overview of Contact Center AI
    • In this module, you will be introduced to Contact Center AI and its three pillars, Dialogflow, Agent Assist, and Insights.
  • Conversational Experiences
    • In this module, you'll be introduced to the concept of conversational experiences and how the study of them influences the design of your virtual agent.
  • Fundamentals of Designing Conversations
    • In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.
  • Dialogflow Product Options
    • This module will help learners discover the Dialogflow product options that can be used to develop virtual agents.
  • Course Review
    • Course review

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